How do I see the results in SyBox?
Updated
In SyBox, this is done in Settings > Messaging > Broadcasts.
How to see the results
- Click Results on a broadcast that has started.
- At the top: how many were Sent, Delivered and Read, and how many Replied (wrote back in that conversation after receiving it), and Failed, Skipped and Pending when there are any. Delivered and Read come from WhatsApp's ticks, so a customer who turned off read receipts counts as Delivered only. Telegram does not tell a bot whether a message was delivered or read, so a Telegram broadcast shows Sent and Replied only.
- Each recipient is shown as read, delivered, sent, failed or pending, with "Replied" when they answered. Failed ones show the reason.
- Click "Export to a spreadsheet" to download the full list with name, phone, status, replied, reason and sent time.
Questions
Can I send a broadcast to Messenger, Instagram or Telegram contacts?
Yes. Choose the channel and the page, Instagram account or bot, and type the message. On Telegram it reaches everyone who has started your bot. On Messenger and Instagram it reaches only the customers who wrote to you in the last 24 hours (see the next question).
Why does a Messenger or Instagram broadcast not reach everyone?
Meta lets a page or an Instagram account write to a customer only within 24 hours of the customer's last message, and promotions are allowed only inside that time. Messenger and Instagram have no templates for reaching people after that. So "Who it reaches" counts the others as "Did not write in the last 24 hours". If a customer's 24 hours run out before their turn comes, they show as "Did not write in the last 24 hours" in the results instead of receiving it. To reach the rest, use a WhatsApp broadcast with a template.
Why did a Telegram broadcast fail for some customers?
A customer who blocked your bot cannot receive messages from it. The results show Telegram's reason beside each one that failed.
More about Broadcasts.