Discover What SyBox Can Do
One Team Inbox for WhatsApp Business, Messenger, Instagram, Telegram & Email
SyBox brings your WhatsApp Business numbers, Messenger, Instagram, Telegram and email into one shared inbox, so your team can work together and look after every customer — with a built-in CRM, AI agents and smart automations, on Meta's official cloud platform.
1. Protect Your Customers, Your Numbers & Your Business
From day one, SyBox guards against the two biggest worries of running WhatsApp at scale: losing your customer list when someone leaves, and a number suddenly restricted.
Your Customers Stay Yours, Even When Staff Leave Let your team chat with and help customers without ever seeing their phone numbers. When someone moves on, your customer list stays right where it belongs: with you.Protect Your WhatsApp Number's Quality SyBox keeps an eye on Meta's quality rating for every number. If it dips, campaigns pause on their own and pick up again when it recovers, while everyday chats carry on, so one campaign never puts your number at risk.Keep Sensitive Deals and Chats Private Working on a delicate deal? Lock any chat to the workspace owner: it disappears from every other inbox until you choose to open it again.Precise Permissions: Everyone Gets Just What They Need Give each person exactly the access they need — to view, send, export or manage — by number, department or country. Need an expert on one restricted chat? Open just that conversation to them, and nothing else.Work With Partners Without Sharing Your Customers Send a courier, supplier or technician a secure link to a single conversation. They help only as far as you allow, never see the customer's number or your other chats, and you can cut their access at any time.Official Meta Tech Provider, Direct to the WhatsApp Cloud API Your number connects straight to Meta's official WhatsApp Cloud API: no unofficial workarounds, no phone tricks. Your account stays safe, under Meta's own rules.2. AI Agents That Reply to Your Customers
Agents that answer from your business information and systems, in a language your customer understands, and know exactly when to bring in your team.
One Agent for Every Channel, One Shared Knowledge Base A single AI agent answers your customers on WhatsApp, Messenger, Instagram, Telegram and email, always on the channel they chose and always from the same knowledge. Update it once, and every channel is up to date.Accurate Answers Based on Your Business Give each agent your catalogue, price list and policies, and it answers customers from them in their own language, with no guesswork. Set up as many agents as you need, like one for sales and one for support.Live Prices, Orders and Data Straight From Your Systems Your agent checks products, prices, orders and customer accounts in your own system as it replies, and double-checks every figure first, so customers never get a made-up number.Knows When to Bring In a Person When a question is beyond it, a customer asks for a person, or someone is upset, the agent tells them your team will reply and passes the chat to the right colleague. Once your team steps in, the AI steps back.Discover What Customers Ask For, and What Needs Fixing When customers ask for something you don't offer, or report a problem, your agent notes it and emails your team, right away or in a daily summary, with a link to the chat. Your customers help write your next move.Choose Your AI Model, on Your Own Account Use Gemini, ChatGPT, Claude, DeepSeek or hundreds of models through OpenRouter, billed directly by your provider. Decide how deeply each agent thinks, and copy an agent with everything it knows to another model in one click.3. AI That Helps Your Team Every Day
AI helps your team understand voice notes, other languages, receipts and screenshots in seconds, so customers get their answers sooner.
Summarize a 3-Minute Voice Note in 5 Seconds Long voice notes become a few clear bullet points in your own language, with the full text a click away. Teach it your product and brand names once, and it gets them right every time.Speak Every Customer's Preferred Language Your team reads every message in their own language and replies in the customer's, automatically or with one click. Add your own glossary and tone, so your product names always stay exactly as they are.Get AI Help While You Reply Not sure about a price, a stock level or a procedure? Ask your AI agents right beside the chat and compare their answers. Only you see them; nothing reaches the customer.Details Pulled From Screenshots and Documents, Automatically When customers send a remote-support screen, a bank account number, a barcode or a PDF, SyBox reads it for you, with one-tap copy buttons and instant links to start a remote session. Your AI agent can even answer from the PDF.Test Your AI Agent Before Customers Meet It Hold private practice chats with each agent and see exactly how it would reply to a customer, what it would do, and why. Rate its answers, pause it for one customer, or stop every agent at once.Your Conversations Never Train Other Companies' AI Voice notes, translations and screenshot reading run on SyBox's own AI, on our own servers. Your content is never sent to an outside AI provider and never used to train anyone else's models.4. No-Code Automation for Your Inbox
Set a rule once — when this happens, do that — and SyBox handles it on every message, with no coding and a clear record of everything each rule did.
Choose Exactly Where Each AI Agent Works Put each agent on the numbers, pages, countries, departments or hours you choose: one for sales on WhatsApp, another for support on Instagram. Everything else stays with your team.Automatic Action When a Reply Is Late If nobody has answered in time, SyBox steps in: it messages the customer, alerts a manager or hands the chat to AI. The moment anyone replies, it stands down on its own.Automatic Replies Outside Working Hours Set your working days and hours in your local time. Customers who write after hours get your reply right away, once rather than on every message, and the chat is waiting for your team when they're back.Automatic Lead Distribution Across Your Team New leads are shared fairly among your active team, while returning customers go straight back to the person who knows them. You can always assign a chat by hand, too.Test a Rule Safely Before It Goes Live Put a rule in test mode and see what it would have done, without touching a single customer. A clear history shows every action, and why any step was skipped.Build Visual Rules and Catch Conflicts Before You Save Combine conditions your way and watch the rule drawn as a live diagram. SyBox stops a rule whose conditions can never be true together, and lets you duplicate a rule to build the next one fast.5. Turn Conversations into Sales and Revenue
Know which ads bring customers, sell and get paid inside the chat, and reach your audience at scale — within WhatsApp's rules.
See Which Ads Sell, and Help Meta Target Better Every chat that starts from a Click-to-WhatsApp, Facebook or Instagram ad shows the ad behind it, so you see what each campaign brings in. Record each closed deal and its value, and Meta learns to find more customers like them.Send an approved message to exactly the customers you choose, watch it go out at a safe, steady pace, and stop it with one click whenever you like. Show Products and Close Sales Inside the Chat Find a product in your catalogue right beside the chat and drop it into your reply, with its price, picture and stock, in one tap. Catalogue orders arrive as clear order cards, and you see what sells best.Payment Receipts Read Automatically Transfer receipts and cheques that customers send are read for you, and the amounts land in a financial report by currency, ready to check and correct.Approved WhatsApp Templates and the 24-Hour Window, Managed A live countdown shows how long you have left to reply under WhatsApp's 24-hour rule. When it closes, approved templates are ready to restart the conversation in one tap.Add a follow-up to any saved reply: a reminder for your team a few hours later, or a message that goes to the customer on its own. Interested buyers no longer slip away. 6. One Inbox for Every Number and Channel
Manage customer chats, WhatsApp numbers, email and every messaging channel from a single screen.
Every Channel and Email in One Inbox WhatsApp Business, Messenger, Instagram, Telegram, business email and your website's live chat, together in one organized inbox. Your team works side by side without juggling phones and tabs.Add Live Chat to Your Website, Connected to Your Inbox Put a chat bubble on your website with one line of code, our WordPress plugin or Shopify. Visitors can send text, photos and voice notes, signed-in customers are recognised by name, and your team answers right beside WhatsApp.Bring Your WhatsApp Number and 6 Months of History Connect the business number you already use through Meta's official sign-up, with no new SIM, and bring your contacts and the last 6 months of conversations with you.Take WhatsApp Calls Right From Your Inbox Answer customers' WhatsApp calls in your browser, on your own number, through Meta's official calling.Handle Business Email From the Same Inbox Receive and answer customer emails right beside your chats, attachments and all, and copy sign-in codes in one click. No extra email software to pay for.Works on Every Device, Even Offline, in 11 Languages Install SyBox on your computer and phone for an app-like experience, and keep reading your chats without a connection; everything catches up when you're back online. Available in 11 languages.7. Teamwork Without Collisions
Turn scattered chats on separate phones into clear, organized teamwork.
Say Goodbye to Clashing Replies The moment a teammate opens a chat, everyone else sees that another user is viewing it, so two people never answer the same customer at once.Team rooms, private chats between colleagues and internal notes with @mentions, right beside your customer conversations. No more messy WhatsApp groups on the side. Close Chats, and They Reopen Automatically Mark finished chats as Done to keep your inbox tidy, and they reopen by themselves the moment the customer writes again.Ready-Made Replies for the Whole Team Save your best answers once, and anyone on your team can send them in seconds, so every customer gets the same great reply.Organize Work With Departments and Labels Group your team and customers by department, tag chats with colour labels, and handle many chats at once: mark done, label, assign or archive in one go.Live Insights Into Your Team's Response Speed See how many chats each person handles, how fast they reply first, how many get an answer within the hour and who is still waiting, with your AI agents measured too.8. Customer Relationship Management (CRM) & Case Management
Handle customer complaints, issues and profiles right beside the chat, with no switching between apps.
Four Organized Support Workflows Keep every request in its place across four streams: complaints, scheduled follow-ups, client documents and internal discussions.A Complete Timeline for Every Case Every case keeps a clear history of status changes, who handled it, internal notes, attachments and voice transcripts.Create CRM Tickets Straight From the Chat Turn any customer conversation into a tracked case in two clicks, linked to the customer's full record.One Profile per Customer, With Notes for Your AI Agent Linked numbers, company details, preferred language, birthday and every file they've sent, all in one profile, with names kept up to date from Google Contacts. Add a note your AI agent reads every time it talks to that customer.Keep Your Customer List in Sync With Your ERP SyBox brings in your customers from your ERP or other system and keeps up with every new, changed or removed record, so your team always works from the same list.Quickly Find Messages, Cases and Documents Search every number and channel at once, even when a name isn't spelled exactly. Jump to any CRM case by its number or the words in its notes, and even find text inside PDFs customers sent.9. Advanced Security, Integrations and Reliable Operation
Strong account protection, full control of your data, and smooth connections to the systems you already use.
Review Signed-In Devices and Sign Out Any of Them Everyone can see each device signed in to their account, where it is and when it was last used, and sign out anything they don't recognize.Several Ways to Protect Every Sign-In Protect accounts with two-step verification and backup codes for a lost phone. Your team can also sign in with Google, or with a one-time link sent to their WhatsApp.Send From Your Own Systems Through SyBox, With Extra Safeguards Let your ERP or point of sale send WhatsApp messages through SyBox with a key of its own, never your real WhatsApp credentials. Limit each key by template, country, hours and daily volume, and if one leaks, switch off just that key.Use Your ERP Data and Actions Inside the Chat See invoices, balances and shipments beside the chat, and create an invoice or confirm an order straight from a message.Two-Way Integration With Your Systems Send every WhatsApp event to your own systems as it happens, bring a phone's text messages into the inbox, and add your own SMS providers as a backup channel.Your Data Stays in Your Hands Your conversations and contacts belong to you: never sold, deleted whenever you ask, and permanently erased a month after you disconnect, unless you come back.
Ready to delight your customers and grow your sales?
Connect your business numbers and give your team one shared workspace to handle every conversation quickly and professionally.