# How do I search in SyBox?

In SyBox, this is done in Inbox > The conversation list. 1) Type in the "Search" box at the top of the list. 2) You can search by name or by phone number. Names don't have to be spelled exactly. Numbers work with or without spaces and "+". 3) While you type, three tabs appear: "All", "Contacts" and "Messages". "Messages" searches the text of messages across the whole history, including captions, translations and the text of transcribed voice notes. Type at least 2…

## How to search

1. Type in the "Search" box at the top of the list.
   ![Searching the conversation list for "maple"](https://www.sybox.io/res/sybox/help/search-1.webp?v=6c00daf7)
2. You can search by name or by phone number. Names don't have to be spelled exactly. Numbers work with or without spaces and "+".
3. While you type, three tabs appear: "All", "Contacts" and "Messages". "Messages" searches the text of messages across the whole history, including captions, translations and the text of transcribed voice notes. Type at least 2 characters.
4. To search inside one open conversation, click the magnifier in its header ("Search in messages"); on a phone, it is in the conversation's ⋮ menu. Use the up and down arrows to move between results. "Jump to latest" takes you back to the newest messages.

## Questions

**Q: How do I mark a conversation as unread?**

There is no "Mark as unread" option. A conversation is marked as read when you open it or mark it as finished.

**Q: Is there an "Unread" filter?**

Use "Awaiting reply" in the filter row, under the search box: it does the job better. It shows every conversation where the customer wrote last and nobody has replied yet, whether it was read or not. If one does not need an answer (for example, the customer's last message was "Thanks"), mark it as finished with the check-mark circle in the conversation's header ("Mark as finished"), and it leaves "Awaiting reply". To see only the conversations nobody has opened, the advanced filter has "Unread" under "Status" (see "How to use the advanced filter and save filters"). Unread conversations also show a number on their row.

**Q: How do I see only the conversations I can still reply to?**

Open "More filters" and choose "Reply window open". It leaves out the conversations whose 24-hour window has closed (on WhatsApp, only a template can reach them). It is also a "Status" choice in the advanced filter, so you can combine it with other choices and save it.

**Q: What is the difference between Star and Favorites?**

A star on a customer conversation is shared, so the whole team sees it. Favorites (the heart) and Pin are personal: only you see them.

**Q: If I delete a conversation, is it only deleted for me?**

No. Delete conversation removes it for the whole team on every device, so use it with care. To just tidy your view, use Archive or Temporary archive.

**Q: How do I delete many conversations at once?**

Open any row's menu and choose "Select", then click "Select all" on the bar (or tick the ones you want). Click "More" and choose "Delete conversation". Only users allowed to delete conversations see it.

**Q: A notification arrived, but I can't find the new conversation in my list.**

Your list is probably on a filter, such as Star or Favorites. Click "All" and the conversation will be there.

Source: https://www.sybox.io/help/search