# Project Y (SyBox)

Where: Settings > Integrations > Project Y

What it is for:

Connect a Project Y store: its customers and orders come into the CRM, each new order appears in the buyer's conversation as an order card (with the buyer's phone and address), buyers get their order updates on WhatsApp, and the store gets a chat button.

### How to connect a Project Y store

1. In your store's panel, open Website Settings and, under "SyBox orders link", press "Create link credentials". Copy the "Link code" it shows. It works once, for 30 minutes, and is shown only then.
   ![The store's panel, Website Settings: "SyBox orders link" after "Create link credentials", with the one-time Link code and its Copy button](https://www.sybox.io/res/sybox/help/connect-a-project-y-store-1.webp?v=32f504fa)
2. In SyBox, go to Settings > Integrations > Integrations and, under Project Y, click Connect.
3. Paste the code in "Connection code" and click Save. You never type the store's address: SyBox gets the store's name from the platform.
   ![Settings, Integrations: the Project Y store connected, with its customers imported and its orders](https://www.sybox.io/res/sybox/help/connect-a-project-y-store-3.webp?v=a09d49bb)

While the store is setting up, its card updates by itself. A new order's card appears in the buyer's conversation as soon as the order arrives.

To connect by hand instead, open "Set up by hand (Client ID and secret)", fill in the Client ID and the secret from your store's panel, and click Save.

**Q: "This connection code can no longer be used"**

The code was used already, is older than 30 minutes, or a newer one replaced it. Create a new one in your store's panel and paste it.

**Q: "The store did not connect."**

Paste a new connection code, or, if you set it up by hand, check the Client ID and the secret, then save again.

Removing the store deletes its orders in SyBox at once. Its customers keep their records but lose the details that came from the store. Then delete the SyBox credentials in your store's panel too.

Source: https://www.sybox.io/help/project-y